Vision, Mission and Values
To establish Fraser Health as a premier site for the conduct of clinical, health services and population health research such that new knowledge is created and translated into policy and practice to enable “best in health, best in health care” for patients, clients and residents.
To provide capacity-building services that enable Fraser Health personnel to conduct research and utilize knowledge for the benefit of residents across the region.
The concept of actualization is our core strategy to support the full potential of Fraser Health in providing the best evidence-based health care for patients, clients and residents. In practice, this concept means providing capacity building services. Capacity building means “developing an organization’s core skills and capabilities in order to build the organization’s effectiveness and sustainability”1. Capacity building is a process that can help us to identify and address issues and gain the insights, knowledge and experience needed to solve problems and implement change. The long term impact of capacity building is to establish research as a ‘driver’ for the core business of providing health care.
Customer Service Standards
Providing excellent customer service is a priority for our department. Within a framework of one-stop customer service, our service provision is guided by the following principles of the Five Rights of Information Management.
 Grand Valley State University: The Dorothy A. Johnson Centre for Philanthropy and Nonprofit Leaders, Nonprofit Good Practice Guide. 2002-2006.
 Wikipedia. Available at http://en.wikipedia.org/wiki/Information_management